0844 8708065
Sandbanks, Poole, Dorset
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Sandbanks Luxury Events Limited (“SLE”)

Booking Terms & Conditions:

  1. Booking Terms

    1. In paying your deposit you are deemed to have read and accepted the following terms and conditions, and any other information provided at the time of booking including the booking form which forms the contract between you and us.
    2. These booking conditions are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.

  2. Booking

    1. When making your booking you guarantee that you have the authority to do so and you accept on behalf of your party the terms of these booking conditions.
    2. A contract exists as soon as you pay your initial deposit. You should check the details of your confirmation carefully to ensure that it accurately reflects the booking you have requested and immediately inform us of any discrepancies.

  3. Responsibility

    1. If any part of your package booked by us is not as described, or is not of a reasonable standard, we will accept responsibility if this is due to a fault on our part. We do not accept responsibility for the acts and or omissions where a third party is providing any of the goods or services.
    2. We do not accept responsibility if the fault is caused by you or any member of your party, a third party or an event which we could not with due care have foreseen or avoided.

  4. Deposit

    1. A non-refundable deposit of 50% is required to secure your booking. In some circumstances where the party is travelling overseas a higher deposit may be required in order to secure flights and accommodation.  You will be advised of this at the time your quotation is provided.

  5. Prices

    1. Prices detailed are subject to change at any time prior to receipt of the deposit. We reserve the right to correct any pricing errors or omissions that may occur. We recommend that you book and pay in full as soon as possible to ensure the availability and pricing of any services shown.

  6. Final payment

    1. Unless we advise you otherwise at the time of booking, final payment is due no later than 6 weeks prior to the first day of the experience.
    2. If the booking is made within 6 weeks of the commencement of the experience payment in full is required at the time of booking.
    3. Balance reminders are not issued.  If you fail to pay on time, SLE reserves the right to cancel your booking without refund of your deposit.

  7. Method of Payment

    1. Prices are valid for payment by cash via direct debit or telegraphic transfer into the SLE Account for any bookings for experiences in the UK and directly into our travel operators account for any overseas experiences. Bank account details will be supplied.
    2. Personal cheques and bank drafts are acceptable but a booking will not be considered to be finalised until cleared funds have been received.  
    3. When making payment you must be the bill payer of whichever method of payment you choose to use or you must have the bill payer's express permission to make such payment.

  8. Payment to Third Parties

    1. Where payment for any goods or services is to be made directly to a third party supplier of such goods or services, such payment must be made subject to such third party's own terms and conditions.

  9. Provision of Information

    1. Where SLE requires you to provide information it is your obligation to provide compete and accurate information and to update us of any changes to such information where appropriate.

  10. Third Party Service Providers

    1. Where goods and services are provided by third parties, unless otherwise stated, such supply and the respective goods and/or services are a matter between you and the respective third party and subject to their terms and conditions or representations.
    2. Where you order any goods or services that are supplied by a third party your right to cancel a booking shall be subject to such third party’s own terms and conditions.

  11. Physical Activities

    1. You are reminded that any outdoor activity is dependent upon the weather conditions prevailing at the time that the activity is due to take place.
    2. The skipper or activity leader reserves the right to cancel, postpone or curtail any activity due to adverse weather conditions or any other grounds which call into question the safety of any participants.  The decision of the skipper or relevant activity leader is final in this regard.
    3. When an activity is cancelled by the skipper or activity leader as stated above a further booking for that activity will be offered or a voucher to the value of monies paid in relation to that activity and valid for twelve months will be issued
    4. Please note, before boarding the yacht or undertaking any outdoor activities each participant will be required to sign a disclaimer and refusal to do so will mean that the individual concerned will not be permitted to take part in the activity and will not be entitled to any refund in relation to this. 

     
  12. Cancellation or Variation of the Booking by You

    1. If you, as the client, wish to cancel your booking you must notify us immediately in writing. Cancellation will be effective on the date at which SLE receives the cancellation. If you have notified us by email please follow up to check that we have received it.

  13. Cancellation/Amendment Fees

    1. Please be advised that cancelled bookings can incur further charges imposed by third party service suppliers. 
    2. If you wish to make changes to the booking after confirmation, we will do all we can to make the necessary arrangements, but you may incur additional charges.

  14. Cancellation or Variation of the booking by SLE

    1. We will do our best to provide the contracted facilities but occasionally we may have to make a significant change to your arrangements. The arrangements for bookings are often made many months in advance and it is sometimes inevitable that changes may become necessary. We reserve the right to make such changes should they become necessary. Most of these changes will usually be minor and we will advise you of them at the earliest possible date. Examples of minor changes include alteration of your route during your day on the yacht and change of accommodation or restaurant to another type of a similar standard within the local proximity.
    2. We also reserve the right in any circumstances to cancel your booking. We will contact you to discuss alternative arrangements.
    3. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your booking arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
    4. We do not accept responsibility for cancellation if the fault is caused by you or any member of your party, an unconnected third party or an event which we or our supplier could not with due care have foreseen or avoided.
    5. We reserve the right in our absolute discretion to terminate without further notice the booking arrangements of any client who refuses to comply with the instructions or orders of SLE personnel, agent or other responsible person or whose behavior in their opinion is likely to cause distress, damage, danger or annoyance to other clients, staff, any third party or to property. Upon such termination our responsibility for your booking ceases and we shall not be liable for any extra costs incurred by you.

     
  15. SLE Complaints Procedure

    1. We aim to provide you with the best experience possible, but if a problem occurs you must report it to us as soon as possible. If you fail to follow this simple procedure SLE will have been deprived of the opportunity to investigate and rectify your complaint at the relevant time and this may affect your rights under this contract.

  16. Our Liability to You

    1. Our agreement with you and the service we provide to you is to source and book the experience for you.  We promise to use all reasonable skill and care in selecting the supplier(s) who will provide your experience.  We have no responsibility for the provision of the actual experiences themselves or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or sub-contractors.
    2. Your use or reliance upon any of the information contained in the SLE websites (including www.luxurystagandhen.com and www.sandbanksluxuryevents.com)   or our promotional material is entirely at your own risk and we shall in no way be responsible or liable for any such use or reliance. Furthermore we shall not be liable for the unavailability of the websites or any inaccuracy or incompleteness of any material to the greatest extent permitted by law.
    3. We shall not be liable to you for any loss where such loss is a business loss or the losses were caused in the course of business.
    4. We shall not be liable to you for any loss of profits, loss of time, loss of opportunity, loss of data, damage to reputation, loss of use of money, any consequential or indirect loss, or for any loss which is not reasonably foreseeable to us as a consequence of our breach of these terms. This exclusion of liability shall apply to all such losses whether they are direct, indirect or consequential losses.
    5. To the extent that we are liable to you our liability shall be limited to the cost of the goods or services (paid by you to us) that gave rise to such liability.
    6. We make no warranty in relation to goods or services that are supplied by third parties and we exclude all liability in relation to them.
    7. We cannot be responsible for the computer equipment and telecommunications equipment you use in relation to the website or for the internet and telecommunications infrastructure in general. You are therefore entirely responsible for you own computer equipment and for the transmission of any information to the Websites and we shall have no responsibility in relation to the security of such information.

  17. Insurance

    1. You are advised to take out personal insurance for your protection.  Such insurance should cover the cost of cancellation by you and/or any member of your party and the cost of assistance in the event of illness or accident.  We cannot be responsible for injury or loss suffered by you other than as expressly set out in these booking conditions.  For this reason we request that you be fully and adequately insured.  Additionally, should you participate in events which do not form part of the experience booked with us it should be understood that this is also at your own risk and it is your responsibility to obtain the relevant insurance. Please confirm with your insurers that your insurance policy covers the activities you will be participating in.  

  18. Notice

    1. We may serve notice upon you by any of the following means: electronic mail; a general notice on the website; or notice in writing delivered by first class mail to the address which you have provided for us.

  19. Special Requests

    1. If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this.  For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Any additional costs will be invoiced to you prior to the commencement of your experience. 

  20. General

    1. You may not assign, sub licence or otherwise transfer any of your rights under these Terms as such rights are personal to you.
    2. If any part of these Terms and Conditions is found to be invalid by any court having competent jurisdiction that part shall be enforced to the maximum extent possible and the validity of the remaining terms will be unaffected.
    3. If we do not exercise any right or remedy under these Terms, this will not mean that such right or remedy has been waived.
    4. These Terms and anything else expressly stated, contain our entire agreement and understanding with and you agree that you do not rely on any statement, warranty or representation that is not expressly included.
    5. Nothing in these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

  21. Disclaimer

    This website is provided by SLE on an “as is” basis.  No warranties or representations of any kind express or implied are given (and if any such warranties and representations arise by operation of law or otherwise they are hereby disclaimed to the fullest extent permitted by law) in connection with this site or its content including without limitation the completeness or accuracy of any of its contents.  SLE shall not be liable for any loss or damages or expenses of any kind including without limitation compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property or claims by third parties howsoever arising in connection with the copying or use of any information contained in or referred to on this website or otherwise from the use of this website.  SLE shall not be liable for any damages or injury of any kind caused by any error, omission, delay, computer virus, unauthorised access to, alteration of or use relating to this site or any other site.